Terms and Conditions of Service
Last Updated: 25th February 2026
1. Introduction
Welcome to https://SalesUnblocker.com. These Terms and Conditions (“Terms”) govern your use of our website and the provision of our security questionnaire completion and compliance consultancy services (“Services”).
This website is operated, and Services are provided, by Credwell Ltd (trading as "The Sales Unblocker"), a company registered in England and Wales.
Company Registration Number: 09833757
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Contact: compliance@credwell.co.uk
By using our website or engaging our Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.
2. The Services & Service Level Agreement (SLA)
Credwell Ltd provides B2B commercial unblocking services, specifically the drafting, framing, and completion of Vendor Security Assessments (VSAs), SIG Lites, and similar compliance questionnaires.
The 48-Hour SLA: We strive to return completed questionnaires within 48 hours. This 48-hour timeline commences only when two conditions are met:
We have received your complete "Truth Source" documentation (e.g., existing InfoSec policies, SOC 2 reports) via our secure Vault.
We have received payment in full, or a legally signed Statement of Work (SOW) authorizing Net-30 payment terms.
Role of the Consultant: We act strictly as an Expert Technical Scribe. We use your existing policies to draft commercially viable and technically accurate responses.
Conflict of Interest: In accordance with GDPR Article 38(6), our consultants (acting as qualified Data Protection Officers) cannot officially sign, audit, or approve the final compliance document on behalf of your company.
3. Client Obligations & Final Sign-Off
To enable us to provide the Services safely and accurately, you agree to:
Provide complete, accurate, and truthful documentation ("Truth Source") regarding your company’s technical architecture and security postures.
Ensure that you have the lawful right to share any documentation provided to us.
Final Review and Approval: You acknowledge that Credwell Ltd provides draft responses based on the information you supply. You are strictly responsible for conducting a final review of the completed questionnaire. The final submission of the questionnaire to your prospective buyer, and any contractual liabilities arising from those answers, remain entirely your responsibility.
4. Fees and Payment
Our standard pricing is displayed on our website and is subject to change. All fees are exclusive of Value Added Tax (VAT), which will be added where applicable.
Ad-Hoc Unblocking: Billed at a flat fee of £750 per standard questionnaire (up to 200 rows).
Monthly Retainer: Billed at £,2000 per month for up to 4 questionnaires.
Payment Terms: To bypass internal procurement delays, we offer instant payment via corporate credit card (processed securely by Stripe). Alternatively, clients may elect Net-30 payment terms, which strictly requires the execution of a digitally signed Statement of Work (SOW) via PandaDoc prior to the commencement of any work.
5. Confidentiality and Data Protection
Confidentiality: Both parties agree to keep all commercial and technical information exchanged during the provision of the Services strictly confidential. We utilize an Enterprise-Grade, end-to-end encrypted Microsoft 365 Vault to ensure the secure transfer and storage of your technical documentation.
Data Protection: Our handling of any personal data is strictly governed by our [Privacy Policy] and complies with the UK GDPR and the Data Protection Act 2018. We employ a strict "Friday Purge" protocol; upon the successful completion of a project, active processing environments are securely wiped of your technical data.
6. Limitation of Liability & Disclaimers
Not Legal Advice: While our consultants hold CIPP/E qualifications and apply commercial compliance frameworks, Credwell Ltd is not a law firm. Our Services do not constitute formal legal advice. You should consult your own legal counsel regarding specific contractual indemnities or liabilities.
No Guarantee of Outcome: We provide commercial framing designed to satisfy procurement teams, but we do not guarantee that the submission of our completed questionnaires will result in the successful closing of your underlying commercial deals.
Liability Cap: To the maximum extent permitted by law, Credwell Ltd’s total aggregate liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Terms, shall be strictly limited to the total fees paid by you to us for the specific Service giving rise to the claim. We shall not be liable for any indirect, consequential, or special losses, including but not limited to lost profits, lost revenue, or lost business opportunities.
7. Intellectual Property
You retain all intellectual property rights in the "Truth Source" documents and data you provide to us.
We retain all intellectual property rights in our proprietary methodology, AI prompts, and workflows used to generate the responses.
Upon full payment of our fees, we grant you a perpetual, non-exclusive, non-transferable license to use the completed questionnaire responses for your commercial operations.
8. Governing Law and Jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising under these Terms.